RETURNS || EXCHANGES || SHIPPING

RETURNS + EXCHANGES

THANK YOU FOR SHOPPING SMALL! THE CUSTOMER SERVICE EXPERIENCE AT OAK + EMBER BOUTIQUE IS A PRIORITY AND IF FOR ANY REASON YOU DO NOT LOVE YOUR PURCHASE, RETURN THE ITEM IN ITS ORIGINAL CONDITION WITHIN 7 DAYS (FROM POST-MARKED DATE) FOR PAYMENT BACK TO THE ORIGINAL METHOD, LESS THE SHIPPING COSTS AS ALL SHIPPING COSTS ARE NON-REFUNDABLE. AFTER 7 DAYS, RETURNS WILL BE PROCESSED AS STORE CREDIT UP TO 30 DAYS. WE WILL NOT ACCEPT ITEMS PAST 30 DAYS. PLEASE EMAIL OAKEMBERBOUTIQUE@GMAIL.COM BEFORE RETURNING SO I CAN ISSUE AN AUTHORIZATION NUMBER. 

ONLINE EXCHANGES:

We cannot offer exchanges through our online system due to sell-outs. Therefore, you will be issued a store credit once we have processed your return.. you can then use it on that same item if it is still in stock. We offer a unique service in that we have limited quantities of each item available. 

NOTE: WE ARE  NOT RESPONSIBLE FOR RETURN SHIPPING CHARGES. MERCHANDISE MUST BE RETURNED IN ORIGINAL + RESALEABLE CONDITION (UNWORN, UNWASHED, UNALTERED) WITH TAGS ATTACHED. ITEMS SENT BACK WORN OR WITH MAKEUP STAINS, DEODORANT STAINS, PET HAIR, DAMAGE, OR SMOKE SMELL WILL NOT BE ACCEPTED. PLEASE KEEP IN MIND WE ARE A SMALL BOUTIQUE + WE WILL TRY TO RESOLVE THE ISSUE AS BEST AS WE CAN. 

SALES + CLEARANCE ITEMS ARE FINAL SALE. At times when we run special sales or events, those items are also final sale which you will see when we announce/post.
WE RESERVE THE RIGHT TO REFUSE ANY RETURNS RECEIVED 7-30 DAYS AFTER THE POST MARKED DELIVERY DATE OR IF WE DETERMINE THAT THE MERCHANDISE DOES NOT MEET OUR RETURN POLICY.
WE RECOMMEND TRACKING AND INSURING PACKAGES SENT BACK FOR RETURN, AS WE CANNOT BE RESPONSIBLE FOR ANY LOST/DAMAGED RETURN PACKAGES. WE ARE NOT RESPONSIBLE FOR PACKAGES THAT WERE DELIVERED TO THE WRONG ADDRESS IF THE ADDRESS LISTED ON OUR LABEL WAS CORRECT. YOU MUST CONTACT YOUR LOCAL POSTAL CARRIER FOR THEIR MISTAKE. WE CAN ASSIST IN ANY WAY BUT ARE NOT RESPONSIBLE. 

NOTE: IF YOU ARE PAYING WITH PAYPAL, PLEASE CHECK THAT THE DELIVERY ADDRESS IS CORRECT ON YOUR PAYPAL ACCOUNT AS WELL. 

* CLEARANCE, PROMOTIONAL & ACCESSORIES MAY NOT BE RETURNED OR EXCHANGED.
ONLINE ORDER EXCHANGES WILL BE DONE BY ISSUING A STORE CREDIT AS EXPLAINED ABOVE.
SHIPPING

 

UNDELIVERABLE PACKAGES:
*PACKAGES THAT HAVE BEEN RETURNED TO US AS "UNDELIVERABLE" ARE SUBJECT TO RE-SHIPPING AT BUYERS EXPENSE, AND INITIAL SHIPPING CHARGES ARE NON-REFUNDABLE*

DAMAGED, DEFECTIVE, OR WRONG ITEM[S]

WE INSPECT ALL ITEMS THAT GO OUT SINCE WE ARE A SMALL BUSINESS/BOUTIQUE TO ENSURE QUALITY CONTROL. HOWEVER, SHOULD YOU RECEIVE A DAMAGED, DEFECTIVE OR WRONG ITEM(S), PLEASE CONTACT US WITHIN 7 DAYS OF RECEIVING ITEM AT SHELBY@OAKANDEMBERBOUTIQUE.COM SO THAT WE CAN SEND YOU A REPLACEMENT ITEM AND INCLUDE A RETURN SHIPPING LABEL FOR YOUR DAMAGED, DEFECTIVE OR WRONG ITEM(S). INCLUDE CLEAR PICTURES IN YOUR EMAIL. WE RESERVE THE RIGHT TO REFUSE RETURN DUE TO MISUSE. 
WE WILL SEND OUT A REPLACEMENT OF THE ORIGINAL ITEM PURCHASED AT NO COST, AS LONG AS THE ITEM IS AVAILABLE. IF THE ITEM IS NOT AVAILABLE, YOU WILL RECEIVE A REFUND OF THE ORIGINAL ITEM.
BE SURE THAT YOU READ YOUR TAGS ON YOUR LABELS FOR WASHING INSTRUCTIONS PRIOR TO WASHING ITEM. SOME ITEMS CAN DAMAGE IN WASHER/DRYER IF YOU DO NOT FOLLOW THE WASHING LABEL PROPERLY. OAK + EMBER BOUTIQUE IS NOT RESPONSIBLE FOR FAULTY ITEMS DUE TO LACK OF PROPER WASHING VIA WASHING LABEL INSTRUCTIONS.